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Delivery Guide

From order to first plunge: what to expect and how to prepare

4 min read

The Delivery Process

Understanding the delivery timeline helps you prepare properly and set realistic expectations. Here's the typical journey from order to first plunge:

Order to First Plunge Timeline

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Order Confirmed

Payment received, order processing begins. Supplier contacts you within 24-48 hours.

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Preparation

Equipment prepared or manufactured. Lead time varies by product (1-14 days).

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Delivery Scheduled

Supplier coordinates delivery date and time window with you.

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Delivery Day

Team arrives, unloads equipment, and positions it in your chosen location.

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Installation

Professional setup, connections, and initial testing (30 min to 2 hours).

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First Plunge!

Water cooled, walkthrough complete, you're ready for your first session!

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Typical Timeframes

  • In-stock items: 3-7 days from order to delivery
  • Made-to-order: 2-4 weeks from order to delivery
  • Custom/Commercial: 4-8 weeks depending on specifications

What to Expect by Product Type

Portable/Inflatable Tubs

  • Delivery: Usually a single person can carry
  • Setup time: 15-30 minutes (DIY)
  • Installation included: Typically not needed, instructions provided
  • First use: Same day (add ice, wait 30-60 min)

Standard Tub + External Chiller

  • Delivery: 2-3 person team
  • Setup time: 1-2 hours
  • Installation included: Usually yes, verify with supplier
  • First use: 4-8 hours (initial cooling)

All-in-One Integrated System

  • Delivery: 2-3 person team
  • Setup time: 30-60 minutes
  • Installation included: Usually yes
  • First use: 4-8 hours (initial cooling)

Commercial Grade

  • Delivery: Professional team with specialized equipment
  • Setup time: 2-4 hours
  • Installation included: Always, often with training
  • First use: 8-24 hours (larger water volume)

Pre-Delivery Checklist

Proper preparation ensures a smooth delivery and installation. Complete these items before your delivery date:

Pre-Delivery Preparation

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Pathway Requirements

Ensure the delivery team can safely transport the equipment:

  • Minimum width: 80cm for most units
  • Clear of obstacles: Move furniture, planters, etc.
  • Stairs: Inform supplier if stairs are involved
  • Elevator: Verify dimensions if applicable
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Pro Tip

Take photos of your pathway and installation area and share with the supplier beforehand. They can identify any potential issues and come prepared with the right equipment.

Installation Day

What the Team Will Do

  1. Arrival and assessment: Team verifies the installation location
  2. Positioning: Carefully place the tub in final position
  3. Leveling: Ensure the unit is perfectly level
  4. Connections: Connect chiller, power, and any plumbing
  5. Fill water: Fill the tub with fresh water
  6. Initial treatment: Add any necessary water treatment
  7. Testing: Power on and verify all systems work
  8. Walkthrough: Explain operation, maintenance, and warranty

What You Should Prepare

  • Be present or have an authorized representative
  • Have garden hose and water access ready
  • Keep pets secured away from the work area
  • Have phone charged to take notes and photos
  • Prepare any questions you want to ask

Questions to Ask the Installer

  • What's the recommended water treatment schedule?
  • How often should filters be cleaned/replaced?
  • What temperature do you recommend starting at?
  • How do I drain the water when needed?
  • What are the warranty terms and how do I make a claim?
  • Is there a support number for questions?
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Before They Leave

Don't let the installation team leave until you've verified everything works, asked all your questions, and received any documentation. It's much harder to address issues after they've gone.

Your First Week

Day 1: Initial Cooling

  • Water will take 4-24 hours to reach target temperature
  • Don't plunge until temperature is stable
  • Check that chiller is running properly
  • Verify cover fits correctly

Day 2-3: First Plunges

  • Start at a warmer temperature (12-15°C) for your first sessions
  • Limit initial sessions to 1-2 minutes
  • Focus on breathing techniques
  • Don't plunge alone during your first few sessions

Day 4-7: Establishing Routine

  • Settle into a regular plunge schedule (2-3x per week)
  • Gradually increase duration as comfortable
  • Monitor water quality and clarity
  • Note any issues to discuss with supplier
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First Week Goal

Your goal for the first week isn't to push limits – it's to establish a sustainable routine and ensure everything is working properly. There will be plenty of time to challenge yourself once you've adapted.

Post-Installation Checklist

After installation, complete these items to ensure you're set up for long-term success:

Post-Installation Tasks

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Maintenance Schedule to Set Up

TaskFrequency
Check/clean filtersWeekly
Test water qualityWeekly (if using chemicals)
Wipe down shellMonthly
Check chiller ventsMonthly
Water changeEvery 3-4 weeks

Ongoing Support

Keep these contacts handy:

  • Supplier support line: For questions and troubleshooting
  • Warranty contact: For warranty claims
  • Parts/consumables: Where to order filters, chemicals, etc.

Installation & Maintenance FAQ

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